Impact Factory Podcasts

Impact Factory, the Training and Professional Personal Development Consultancy based in London with clients around the world, creates positive change and agility for organisations and professionals to adapt in this fast paced and ever-changing world. We provide professionals and organisations with the confidence, drive and motivation to develop and thrive. Since 1991, we are pioneering Professional Personal Development, a proven experiential training method that builds on people’s personal strengths and puts them at the heart of learning. Training that sticks and it’s now backed up by the most recent neuroscience studies. Impact Factory is expert in soft skills: Communication, Interpersonal Skills, Leadership, Line Management, Presentation...
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Impact Factory Podcasts


Jun 3, 2019

Resilience refers to how well we can deal with adversity and bounce back. In this podcast, Jo Ellen Grzyb, Founder Director of Impact Factory, and Paul Hughes, one of our trainers and ex-Chelsea and Southampton mid-fielder, discuss the psychology behind resilient people, teams and businesses, and the importance of learning how to ride the waves of uncertainty in the times we’re living.

They explore the differences between resilience and endurance and offer practical tips to increase your self-awareness to identify these triggers that may undermine the way you respond to challenges in a positive way.

May 17, 2019

What makes a good line manager? Which issues a new manager may encounter in his new managerial role?

Having people skills to inspire a motive a team and get things done are some of the important capabilities that any line manager would need to excel.

In this podcast, Jo Ellen Grzyb and Sarah Dawrant, one of our senior Training Consultants at Impact Factory, discuss the challenges a new line manager may have and offer practical solutions to accomplish work and increase performance.   

Apr 5, 2019

The same principles that build a great sport club can be applied to a work team.

Paul Hughes, ex Chelsea and Southampton football midfielder, now a successful manager for Hayes & Yeading United F.C. and an Impact Factory trainer, shares with Jo Ellen Grzyb his thoughts and experience about what makes individuals, with different personalities and idiosyncrasies to work as one to achieve a common goal. What works in the pitch also works in the boardroom.

Impact Factory

Mar 21, 2019

Any kind of change, specially within organisations, could be challenging.

Jo Ellen Grzyb and Sarah Dawrant discuss the importance of leading people through change by transparent communication, personal commitment with the teams and acknowledgment of people’s emotional stages when facing change, as explained by Elisabeth Kubler-Ross and her Change Curve.

Jo Ellen and Sarah also offer the best advice for organisations to become more competitive and ready to accelerate change: introduce regular small changes and allow people to express their ideas to create an open and engaging culture.

Impact Factory

Mar 6, 2019

Humans are the most important asset for organisations. Despite technological advances changing -even improving – our lives and our jobs, it’s all for nothing without humans at the core.

Jo Ellen Grzyb and Sarah Creevey discuss the latest neuroscience studies that focus on the plasticity of the brain (an organ that is far more nimble and agile than any software or app) and how people learn.

It’s all about motivation and upping the ante to absorb new information - and allowing emotions to be expressed.  It’s about providing lots of opportunities to practice and to build on what we already do well - all of which create associations that stick. This is precisely Impact Factory’s training method since 1991, now fully backed by neuroscience.

Impact Factory

Feb 27, 2019

Despite all the cutting-edge technology and technical advances that have substantially changed our lives and jobs; after all the articles and reports on AI and digital transformation, it’s clear that the future, more than ever, is human.

Jo Ellen Grzyb and Tina Lamb discuss the vital importance of people for organisations to become agile, flexible, collaborative and creative to respond to their most urgent challenges. Something that can be achieved by awaking the dormant but innate communication and engaging skills that we all have.

Impact Factory



Jan 7, 2019

35 UK Universities prompted by Cambridge University have run a study and have concluded that women tend to speak at least 3 times less than their male colleagues.    

One of our Directors, Jo Ellen Grzyb, has participated on Woman’s Hour on BBC Radio 4 and has offered very practical tools to inspire all and boost confidence.

Impact Factory

Oct 29, 2018

There are new skills and behaviours absolutely key to help people stay nimble as the world changes around them, which it is doing on a continual, accelerated basis. 

In this podcast, Jo Ellen Grzyb, Director and Founder of Impact Factory and Katherine Grice, senior trainer consultant of Impact Factory discuss how, by investing in people and their development, you can help your organisation to stay ahead of the game, addressing rapid growth and change and improving productivity and retention. 

Impact Factory

May 22, 2018

For L&D and HR professionals, it could be easy to identify technical learning gaps. But, how do you assess the subtler learning requirements that underpin how people communicate, interact and work together?

In this podcast, Jo Ellen Grzyb and Tina Lamb discussed the importance of putting the individual at the centre of learning to make change effective and implement a successful culture shift through Continuing Personal Development (CPD).

Impact Factory

Feb 23, 2018

We are living in a fast-paced world. Businesses and professionals never have had a stronger need to be adaptable and agile to respond to their challenges.

The World Economic Forum’s Future of Jobs Report has determined that the top three skills needed by 2020 will be: Complex Problem Solving, Critical Thinking and Creativity. Roll them into one and voilà! Creative Strategic Thinking.

In this podcast, Jo Ellen Grzyb and Janet Addison discuss the importance of encouraging employees to put diverse ideas together which makes businesses thrive and creates a culture of innovation and high engaged teams.  

Impact Factory

Jan 2, 2018


Do you make New Year Resolutions? Are you tired of writing down a list to realise half way through the year that you are far from reaching them?

In this podcast, Jo Ellen Grzyb and Nick Clark Windo have fun discussing the origins of the New Year Resolutions and how we have become self-absorbed with personal improvements that just put ourselves under pressure.

Their advice: Raise your consciousness of your habits so you’ll have better chances to change things to achieve a healthier and more enjoyable personal growth while accomplishing your goals.

Impact Factory

Nov 15, 2017

Journalist Laura Barton completes her examination of the place of confidence in modern life with a personal quest to explore the role of confidence in our everyday lives and relationships.

Laura speaks with Jo Ellen Grzyb, one of the founders of Impact Factory, about how she has managed to move from being 'a human doormat' in her early life to being the head of an organisation teaching people how to become more confident.

Laura takes part part in a professional workshop at Impact Factory to find out whether, in the words of another attendee, it's possible to display confidence "without turning into a jerk."

Impact Factory

Sep 8, 2017

The best Performance Management is all about giving honest, productive and relevant feedback to make your people and your business grow, develop and excel.

In this podcast, Jo Ellen Grzyb and Katy Miller explain why good Performance Management is vital to reinforce engagement and build a strong culture having a huge impact in your team and in your business.  

Impact Factory

Nov 29, 2016

Social drinks, company parties, mince pies, carol singing, present wrapping, morning frost and family gatherings. Christmas or the Festive Season, as you wish, is around the corner.

How to survive Christmas or the Festive Season (as you wish)

Learn with Jo Ellen Grzyb and Katherine Grice how to have a stress free festivity by embracing the unexpected and making life easier for yourself.

Impact Factory

Sep 27, 2016

What makes good customer service? Could authenticity and consistent real care delivered by organisations of all sectors be the key to increase customer retention and profitability?

In this podcast, Jo Ellen Grzyb, Dom Kracmar and Isabel Pollen explain how clear communication, genuine interest, positive language, humour and human factor are the elements to achieve excellent customer service.   

Listen to this recording and learn how to create Win/Win situations so everyone goes away feeling 'right' and returning for more.

Impact Factory

Aug 18, 2016

Humans are pattern making ‘machines’ if you will.  We do a lot of things by rote for very good reasons.  Our bodies are made up of interlinking ‘systems’ and those systems operate through patterns that we never ever think about….until we are ill.  When we are ill it’s because one of those systems is out of whack.  Our lives are governed by patterns so that we don’t have to re-learn things every time we want to do them. 

That’s the upside of patterns:  they make our lives so much easier.

The possible downside of patterns is mindlessness: we do things so much by rote that we are barely aware we are doing them anymore.

Mindfulness takes practise and the rewards are truly worth it.  Less stress, less anxiety, a happier outlook, a healthier body, a more peaceful, calmer inner life.

Learn a few tips to help you become more mindful in this podcast with Jo Ellen Grzyb, Tom Bodell and Sarah Dawrant.  

Impact Factory

Jul 12, 2016

What makes a good leader especially in the uncertain times we’re living in?

As a leader, your success depends upon your ability to get things done: up, down and across all lines in good times and in times of crisis. To do so, you must be persuasive and convincing to win hearts and minds.

Are the best leaders born with these essential skills or can we all develop them?

In this podcast, Jo Ellen Grzyb and Nick Clark Windo discuss the relevance of values, preparation and good communication to succeed as a leader. 

Impact Factory

Jun 13, 2016

Negotiation is a game and those who enjoy playing are the best negotiators by far.

Calling a game might make it sound frivolous; negotiation can be serious stuff. That's one of the things at the top that make negotiating such a trial- it can feel like a life or death, do or die, last man standing kind of thing, which puts huge pressure on the negotiator to get it right, get what they want, get the desired outcome.

However, like any other game, negotiation has rules easy to lean and use. Listen to our latest podcast with our experts, Jo Ellen Grzyb, Simon Westwood and Caitlin Shannon, and discover some useful tricks.  

Impact Factory



Apr 27, 2016

Resilient professionals and adaptable teams are vital in the constantly evolving and changing workplace. Organisations with mental and emotionally strong people have higher retention and engagement rate and empowered cultures.

Wouldn't be great if everyone could bounce back from adversity, just like that? Reality is very different and not everyone has those inner pools of reserve. Fortunately, building resilience is a skill that everyone can learn. 

Impact Factory

Mar 23, 2016

We're hardwired to listen, remember and repeat stories: a hero, an antihero, the struggle and the final victory. It's the most basic way of communicating and remembering ideas, and businesses aren't indifferent to it.

Aware of that, the most successful companies, the ones positioning and differentiating themselves in the market, like Apple, connect with the audience by trying to create an emotional response from us. We buy not just their products, but also their values and what they stand for.

Here you have Impact Factory's take on storytelling. Listen to our podcast and learn a few tricks to use in your business and boost your sales. The key is to find common ground between your offering and your customers' needs.

Jan 25, 2016

“Could I be that assertive?” asked David Mitchell to himself before joining an Impact Factory session for his BBC programme on Manners. Having entered Impact Factory rather cynical and sceptical, he left with some new insights and tools. In case you missed the programme, you can listen to it here.

Assertiveness training at its best can be a life-saver for those who endlessly find themselves accommodating their behaviour to suit other people and what those other people want.

Impact Factory