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Impact Factory Podcasts

Welcome to Impact Factory Podcasts. 

Jo Ellen Grzyb, one of our Founders and Directors, and our most senior training consultants share with you thought-provoking and inspiring ideas on how to develop your people for optimum performance and help your organisation be more agile and dynamic to respond to the constant changes and new challenges.

Enjoy the listening.   

Sep 27, 2016

What makes good customer service? Could authenticity and consistent real care delivered by organisations of all sectors be the key to increase customer retention and profitability?

In this podcast, Jo Ellen Grzyb, Dom Kracmar and Isabel Pollen explain how clear communication, genuine interest, positive language, humour...